When you suffer a game crash, you will get an error message like this one (example):
Critical Error Occurred
ASSERTION FAILED: pEvent_
Exception (EXCEPTION: 0xE06D7363 @ 0x7676B9BC) received
Please send the logs/121101_165546.dmp and the last log to developers.
You can press Ctrl+C to copy this message to the clipboard.
Game log of that crash, that is on the folder "C:\Games\World_of_Warplanes\logs". It is the one indicated on the error message (121101_165546.log on the example above)
".dmp" file that was created with the crash, it's on the same folder and the same name as the log file, but with ".dmp" extension (121101_165546.dmp on the example above)
- A description of what were you doing when the crash happeneed
- Your dxdiag file
Also a copy-paste of the error message is appreciated.
Critical Errors Can only be handled by Support Staff, You Must send These in a ticket to support: https://support.worldoftanks.eu/
If you have problems attaching the Required files, compress them with winzip; if that doesn't help, use any sharing files website and send us the link
As a general tip, if your game crashes very often, reduce your graphical settings; it can be helpful!
Thanks for your great cooperation!
Edited by CarlR, 02 July 2013 - 08:25 PM.