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Tokens for Epic Medal not working?

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raketak_ #1 Posted 02 April 2019 - 07:56 AM

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   Hello

 

Is this only my problem? I don't obtain tokens for epic medals.



invader_from_mars #2 Posted 02 April 2019 - 08:34 AM

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Occasionally i have the same issue. Screenshot it and send ticket to support. I always get my compensation. Btw if you start the game with deleted cache, it doesnt matter, problem still occurs

raketak_ #3 Posted 02 April 2019 - 08:54 AM

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thank you

CheefCoach #4 Posted 02 April 2019 - 09:48 AM

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View Postinvader_from_mars, on 02 April 2019 - 09:34 AM, said:

Occasionally i have the same issue. Screenshot it and send ticket to support. I always get my compensation. Btw if you start the game with deleted cache, it doesnt matter, problem still occurs

 

I never got my compensation. How much you bribe customer support?

 

Problem is that server didn't properly reset last night, so if you got tokens for any medal yesterday, it is stile counted today as well. For medals, server stile think that we are yesterday. 


Edited by CheefCoach, 02 April 2019 - 09:49 AM.

https://stats-sig.eu/wowp/CheefCoach/ussr/xs/en/sig.png

blindfoId #5 Posted 02 April 2019 - 10:53 AM

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Hi, thank you for the information, I've sent a note to the team. We suppose that the main problem with Tokens for Epic Achievements is not resetting is that they should reset not during server restart but when a new server day begins. New day for EU server begins at 19:00 UTC, while server restart is at 5:00 UTC. We are planning to combine this events in the nearest major update and we'll see if it resolves the issue. 



CheefCoach #6 Posted 02 April 2019 - 11:13 AM

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View PostblindfoId, on 02 April 2019 - 11:53 AM, said:

Hi, thank you for the information, I've sent a note to the team. We suppose that the main problem with Tokens for Epic Achievements is not resetting is that they should reset not during server restart but when a new server day begins. New day for EU server begins at 19:00 UTC, while server restart is at 5:00 UTC. We are planning to combine this events in the nearest major update and we'll see if it resolves the issue. 

 

blindfold, on days when everything is working fine, medals are reseting during server restarts at 5:00 UTC, so at same time as x2 (or x3) for first win per day for airplanes, and at same time as daily missions are reseting. On bad days they don't reset at all. But I will come after 19:00 UTC and check if they were reset. 
https://stats-sig.eu/wowp/CheefCoach/ussr/xs/en/sig.png

CheefCoach #7 Posted 02 April 2019 - 07:29 PM

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It is not shown that medals are reset after 19 UTC.
https://stats-sig.eu/wowp/CheefCoach/ussr/xs/en/sig.png

blindfoId #8 Posted 03 April 2019 - 09:59 AM

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View PostCheefCoach, on 02 April 2019 - 10:29 PM, said:

It is not shown that medals are reset after 19 UTC.

 

Got it, I'll inform the team that the issue persists. 

raketak_ #9 Posted 03 April 2019 - 10:26 AM

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Today morning I obtain tokens. Probably restart solve problem for me

CheefCoach #10 Posted 12 April 2019 - 11:51 AM

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Well, I didn't. I achieve Lang medal and I haven't received token for it. 

 

https://imgur.com/AQDVWkW

 

Than I went into my profile and checked there, and all medals I got yesterday, are written like they are received today. Example:

 

https://imgur.com/zkngxUC


https://stats-sig.eu/wowp/CheefCoach/ussr/xs/en/sig.png

CheefCoach #11 Posted 12 April 2019 - 11:53 AM

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View Postraketak_, on 03 April 2019 - 11:26 AM, said:

Today morning I obtain tokens. Probably restart solve problem for me

 

Not necessarily. Firstly it is occasional bug, so sometimes it strikes, and sometimes it doesn't. Second, if you don't get epic medal same epic medal every day, you won't notice this bug.

 

What this bug practically is doing is making that you get token for first medal in TWO days period, instead in one day period. So if you haven't got those medals yesterday, you won't experience any problem today. 


https://stats-sig.eu/wowp/CheefCoach/ussr/xs/en/sig.png

blindfoId #12 Posted 15 April 2019 - 10:50 AM

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View PostCheefCoach, on 12 April 2019 - 02:51 PM, said:

Well, I didn't. I achieve Lang medal and I haven't received token for it. 

 

https://imgur.com/AQDVWkW

 

Than I went into my profile and checked there, and all medals I got yesterday, are written like they are received today. Example:

 

https://imgur.com/zkngxUC

 

Thank you for reporting, it is really important to keep us updated! :honoring: The team will continue investigating the problem.

apartclassic #13 Posted 15 April 2019 - 10:58 AM

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blindfold, the Kozhedub medal rewards tokens every time it's granted, not just for the first time. I'm pretty sure of it, kinda at a loss how to document it.

raketak_ #14 Posted 15 April 2019 - 11:10 AM

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View Postapartclassic, on 15 April 2019 - 10:58 AM, said:

blindfold, the Kozhedub medal rewards tokens every time it's granted, not just for the first time. I'm pretty sure of it, kinda at a loss how to document it.

 

not need annoy WG with all problem. They have big workload with more important problems that this :)

blindfoId #15 Posted 17 April 2019 - 11:40 AM

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View Postraketak_, on 15 April 2019 - 02:10 PM, said:

 

not need annoy WG with all problem. They have big workload with more important problems that this :)

 

 I see your point ;)

 

View Postapartclassic, on 15 April 2019 - 01:58 PM, said:

blindfold, the Kozhedub medal rewards tokens every time it's granted, not just for the first time. I'm pretty sure of it, kinda at a loss how to document it.

 

Thank you for the report. We've received similar information and will investigate the issue. 







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