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Tokens for Epic Medal not working?

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CheefCoach #21 Posted 15 May 2019 - 09:42 PM

    Second Lieutenant

  • Conquest Member
  • 5747 battles
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  • Member since:
    01-26-2012

This bug again happened to me today. It is clear that you haven't fixed it. 

 

The first time it appear to me was in time for special events. When some new missions, similar to red comet event, were added on Thursdays I had that issue. It toke me some time to figure that it was medals not reseting and forever to explain to customer support and developers that there is a bug. Now it seems more random as it is Wednesday. 

 

I kinda suspect when somebody was adding new missions to daily reset that was also making errors in server reset that are causing this bug. 

 

Often on profile it says that tokens are received for medals I haven't got that day, but I stile get tokens for them upon first receiving of the medal. 


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RoyalFlyingCorps #22 Posted 16 May 2019 - 05:54 AM

    Command Chief Master Sergeant

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  • Member since:
    05-05-2016
I've never had this bug.  Be aware it appears to be limited to a proportion of players.

GonerNL #23 Posted 16 May 2019 - 07:54 AM

    Second Lieutenant

  • Advanced Member
  • 8282 battles
  • 1,575
  • Member since:
    09-02-2017
Same here, I don't think I ever experienced this bug.

CheefCoach #24 Posted 16 May 2019 - 01:30 PM

    Second Lieutenant

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  • Member since:
    01-26-2012
If you don't get same medal at least 2 days in a row, or if you don't pay enough attention on token count, you might not noticing it. 
https://stats-sig.eu/wowp/CheefCoach/ussr/xs/en/sig.png

RoyalFlyingCorps #25 Posted 16 May 2019 - 01:36 PM

    Command Chief Master Sergeant

  • Advanced Member
  • 14554 battles
  • 800
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  • Member since:
    05-05-2016
I record the medals and tokens for each game, so I would notice.

wlatopa #26 Posted 16 May 2019 - 03:59 PM

    Command Chief Master Sergeant

  • Conquest Member
  • 9402 battles
  • 656
  • Member since:
    03-18-2014

Same bug for me (2 times in 1 weeks) and the answer is: We don't see if you have won the epic medal on screenshoot.

 

https://imgur.com/24JrLZR

https://imgur.com/ZdhaY2d

 

Or they are joking,or they don't knows the game interface.


Edited by wlatopa, 16 May 2019 - 04:05 PM.


CheefCoach #27 Posted 16 May 2019 - 06:21 PM

    Second Lieutenant

  • Conquest Member
  • 5747 battles
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  • Member since:
    01-26-2012
They don't know the interface but it is almost impossible to prove this bug via screen shots. So don't hope that you will be compensated for lost tokens. Just report the bug and carry one with the game. 
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wlatopa #28 Posted 16 May 2019 - 07:28 PM

    Command Chief Master Sergeant

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  • Member since:
    03-18-2014

https://screenshots....dofwarplanes.eu they say that Doolittle and Lang is not EPIC achievements and in the screenshoots they don't see EPIC achievements.They are only thieves that joking players that pay.

They link a page for epic achievements (http://wiki.wargamin...ievements_(WoWP) ) and that is for 1.5.1 version...... no words,only unables.http://wiki.wargamin...ievements_(WoWP)


Edited by wlatopa, 16 May 2019 - 08:10 PM.


CheefCoach #29 Posted 17 May 2019 - 02:12 AM

    Second Lieutenant

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  • 5747 battles
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    01-26-2012

View Postwlatopa, on 16 May 2019 - 04:59 PM, said:

Same bug for me (2 times in 1 weeks) and the answer is: We don't see if you have won the epic medal on screenshoot.

 

https://imgur.com/24JrLZR

https://imgur.com/ZdhaY2d

 

Or they are joking,or they don't knows the game interface.

 

I can see that you won the medals, but I can't see did you or did you not got tokens for them. You took screen shoot to early, before it loaded in. 

 

But even if that was visible, it is hard to prove that you haven't already won those medals on the same day. They kind expect to you make screen shot of your profile (I guess before every battle)-but the problem is that profile is bugged as well. 

 

Even if you managed to prove it, customer support isn't authorized to give you tokens. 

 

And this are their responses that are making sense. Half of time I am felling like they are treating me like an idiot, and that they have no clue about the game. 

 

And it is quite possible that some genius from customer support pulled up the medals from before 2.0. Have those cases as well. 

 

World of warplanes doesn't have customer support. Not really. Your ticket are send mostly to World of Tanks customer support, or in some cases World of Warship customer support. Have you notice that are they referring you as commander or captain? Commander is tank commander, and captain is the captain of warship. We are pilots! 


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CheefCoach #30 Posted 17 May 2019 - 02:15 AM

    Second Lieutenant

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And you should be happy that now they are somewhere aware that there is a bug. I had to break sound barrier in a biplane to explain to them that there is a bug in the first place!

Edited by CheefCoach, 17 May 2019 - 02:16 AM.

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blindfoId #31 Posted 17 May 2019 - 01:28 PM

    Senior Master Sergeant

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    07-19-2018

Dear pilots,

 

This issue is considered to happen to a limited number of players and is not of a mass character that is why each case needs individual approach. Unfortunately, that is why this problem is not that easy to discover, investigate and solve. We are looking into this issue but its limited character complicates processing of it making it harder to identify patterns that cause it. Additional complicity while dealing with Customer Support may be that you need to provide detailed information on the issue. For example, screens linked above show only the fact of receiving achievements but not the fact that it is your first achievement of the day or you haven't received your Tokens. 

 

I wholeheartedly understand your frustration caused by this inconvenience and apologize from my side. . It is us who should care of your issue but this particular case requires reporting and providing additional information as there's no common pattern that causes this problem for you. 

 

If you are facing issue while contacting Customer Support you always can send me your ticket number for me to take a look at it and assist if possible. 

 



CheefCoach #32 Posted 17 May 2019 - 07:17 PM

    Second Lieutenant

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    01-26-2012

It happened to me again today. I am so use to it, that I don't even get frustrate.  

 

I packed the log files for May 14th to May 17 (and bug happened on May 15th and 17th) and send it to customer support on this ticket: ID 118366620 . 

 

Check if veteran players are only affected (those before 2.0, or those from Beta...) and check your functions for adding new missions and content during daily resets. 


Edited by CheefCoach, 17 May 2019 - 07:36 PM.

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