52 replies to this topic

[RoyalFlyingCorps]

Okay, so it's not a cache problem.

[Shark1530]

Same here, bug strike me today and no token for first medals in day. Ticket ID 120329639 

[RoyalFlyingCorps]

This is a persistent, though thankfully uncommon, bug.  I should think the WoWP team will award you your missing tokens, but explain it is difficult to track down what causes this problem.

Edited by RoyalFlyingCorps, 29 October 2019 - 11:47 AM.

[Shark1530]

RoyalFlyingCorps, on 29 October 2019 - 11:47 AM, said:

This is a persistent, though thankfully uncommon, bug.  I should think the WoWP team will award you your missing tokens, but explain it is difficult to track down what causes this problem.

Yes they award me already for missing token, I notice that before, but as someone write here, it s good to report individualy when it happen ! Just a thought but maybe problem is that WG have problem with connecting new medals with new day/hour as time is moving in different time zones..or could be anything lol..anyway hope they will find a way, if not obviously is to reporting, if you have a will, is the only solution!

[2ugly]

I did not get tokens today and i send them a ticket with picture...just in case...

 

[CheefCoach]

I had same problem today. 

[2ugly]

send a ticket...suport returned my missing tokens...   

[unseen_strike]

...amd there are some other problems

https://imgur.com/TZ9hEdF

Edited by unseen_strike, 30 October 2019 - 02:21 PM.

[Shark1530]

Don t receive tokens for long time or get sometimes only 1. For 2 day before and today send Ticket ID 120922212. Would be great if you could repair that..

Edited by Shark1530, 06 December 2019 - 05:11 PM.

[CheefCoach]

I am having the same problem today, and two days ago. You might consider outside help, because this bug need to be resolved. Before 2.0 everything worked fine in token's department. 

[Shark1530]

Since I dont get tokens or later since I ve reported no tokens for medals for me, not sure if I played 1-2-3k games from than, so it can be 200-300 or more tokens. Very rear you get 2 same medal at same day, but if you cut that for 10-20-30% it s still 200-250 tokens. So can you give me that tokens? Or you can check how many medals (medals for tokens) I got from than and give me that much tokens minus 10-20% if you think there were same medals on same day? If you dont have data I have printsc from all periods?When you dont give me earned tokens (others usually do) than basically you stopping my in game progress      Ticket ID 122986344

Edited by Shark1530, 11 March 2020 - 01:38 PM.

[RoyalFlyingCorps]

This is a long-standing known bug that occurs intermittently.  The only course of action you can take is to tot up your missing medals, take screen shots to support your claim and raise a support ticket.  The fact that you have to do this is frustrating, but I've never known support to decline to reimburse the missing tokens pretty quickly.

[Shark1530]

RoyalFlyingCorps, on 11 March 2020 - 09:53 PM, said:

This is a long-standing known bug that occurs intermittently.  The only course of action you can take is to tot up your missing medals, take screen shots to support your claim and raise a support ticket.  The fact that you have to do this is frustrating, but I've never known support to decline to reimburse the missing tokens pretty quickly.

 

Thank you, I ve already send support ticket, waiting for respond and if they need more data 

 

Edit;

 

It seems they do not want to give me missing tokens, only will give me if I will constantly sending to them reports about my best games and I do not see constantly reporting them as an option. Also do not see option playing only for tokens missions. I give them total numbers of medals/tokens where is seen difference, but basically they can check by themselves how many tokens missing.Unfortunate missing a lot .  Infect I am just playing with them and checking something from theirs answeres...I will probably again do this ticket in some time .. 

Edited by Shark1530, 13 March 2020 - 11:32 PM.