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... excuse me, WG, you did what?


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Mehrunnes #1 Posted 02 September 2019 - 08:37 PM

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After I logged in to my account, I saw this pop up:

Little suprised, I hover my arrow over log-in info panel, to see, as always, that I can get unique supply crate if I meet the conditions.

 

And in my account "stash", where I kept my 11 unopened unique supply crates (I was waiting to get like 20, and then open then all at once) what I saw?

 

Wargaming, I need answer, now.

What did you do to my 11 unique supplies crates, without any annoucement?

You just stripped me from my 11 weeks of daily circus crap show in your game, "because of reasons"?

 

Or it's just my luck and no one else has such a suprise after logging in?


Edited by Mehrunnes, 02 September 2019 - 08:41 PM.


houghtonbee #2 Posted 03 September 2019 - 05:50 AM

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Never, NEVER leave stuff unopened or unsold in this game. WG change the boundaries on a whim constantly and have done for some time.

Spartan_93 #3 Posted 03 September 2019 - 07:27 AM

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I always open the crates.

What is the point of collecring crates? I don't think it results in better content.



AnCh #4 Posted 03 September 2019 - 08:10 AM

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I believe they also announced that during the late stages of the event. If you would have read the news (that are usually quite few), you would have known that.

And, as the above post, I ask you too: why in God's name would you collect those crates instead of opening them?



blindfoId #5 Posted 03 September 2019 - 08:16 AM

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View PostMehrunnes, on 02 September 2019 - 11:37 PM, said:

After I logged in to my account, I saw this pop up:

 

What did you do to my 11 unique supplies crates, without any annoucement?

You just stripped me from my 11 weeks of daily circus crap show in your game, "because of reasons"?

 

Or it's just my luck and no one else has such a suprise after logging in?

 

This is a standard announcement of converting event crates (like crates during Red Comet event and similar) for obvious reasons: that crates usually had Op Orders. Still, unique crates from daily rewards shouldn't be ever converted. I'll contact the team regarding this problem.



InVictuS_ShaDoW #6 Posted 03 September 2019 - 08:26 AM

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fe7174cab561309b58ea3cc5f51a1acb-full.pn

we will ask for a full photo, with the date (why most, cuts a scrap of the photo from the full screenshot)



MIG_flyer #7 Posted 03 September 2019 - 08:58 AM

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I bought some blue prints for tokens that was so hard for me to do that after struggling with one I left the other 3 un-activated.

Long time ago they were just taken away.

Loss some 50 tokens (that I bought for gold).

 

Lesson learned:

  1. Blueprints can be really hard and thus not worth investing in (for me until I get better at the game).
  2. NEVER trust the game to treat you fair in terms of notifications or clear instructions.
  3. Even what you buy for gold can be taken away or expire.
  4. Do not expect warnings of any kind.

 

On the plus side you also get nice stuff from time to time - like the log-on crates.

 

But the trust is not on a high level :rolleyes:



Discontinued #8 Posted 03 September 2019 - 09:32 AM

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I always open them asap

 

I found saving them and opening 10 or so makes little difference random is random right?

 

Once on Wot I purchased via sms just as the game went into maintenance it took 3 weeks of sending tickets until I finally revived my 2k gold!

 

 

 

 

 


 

 

 "May cause the explode problem"


blindfoId #9 Posted 03 September 2019 - 11:54 AM

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View PostMehrunnes, on 02 September 2019 - 11:37 PM, said:

After I logged in to my account, I saw this pop up:

 

 

So, I'm back :) Thank you very much for your report, I've contacted the developers and the issue is confirmed. The team will try to fix it asap, ETA is the server restart tonight. As soon as the issue is fixed we'll receive the lists of affected players, after that you can contact the Customer Support and your missing crates will be compensated. I'll come back to you with further information when the issue is fixed. Thank you for your report once again. :honoring:



apartclassic #10 Posted 03 September 2019 - 12:03 PM

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Don't get too hyped up - there is always an announcement about crates, well in advance. When they were introduced, people used to collect them and open up during events, in the hopes of drop list being updated to the special event crates. The lesson was learned both by players and by WG, and crates were given a lot of attention since then. I'm pretty sure there was a notification in this case as well, either in a special article or in patch notes somewhere. Having said that, there's a bug, and it's being taken care of - so move along, move along, nothing to see here, move along ;)

 

Edit: I seem to remember something about drop lists for chests - the exact drop is random and set on receiving it, not on opening. Therefore saving them for later serves no purpose at all.


Edited by apartclassic, 03 September 2019 - 12:05 PM.

You have reached your quota of positive votes for the day

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GonerNL #11 Posted 03 September 2019 - 12:18 PM

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View Postapartclassic, on 03 September 2019 - 02:03 PM, said:

Having said that, there's a bug, and it's being taken care of - so move along, move along, nothing to see here, move along ;)

 

Well now, you call a bug that is actually fixed "nothing to see" ? Really ?  :amazed:



apartclassic #12 Posted 03 September 2019 - 12:22 PM

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View PostGonerNL, on 03 September 2019 - 12:18 PM, said:

 

Well now, you call a bug that is actually fixed "nothing to see" ? Really ?  :amazed:

 

Not really, I mean chest conversion - it's happened before, it's always announced in advance, there's nothing unusual about it. Nothing to see, in a manner of speaking. The bug is interesting, but quite possibly the OP is one of very few players affected by it; also it's being looked into and there will be compensation. All is good, k?


You have reached your quota of positive votes for the day

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Sheldwin #13 Posted 03 September 2019 - 06:49 PM

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View PostSpartan_93, on 03 September 2019 - 07:27 AM, said:

I always open the crates.

What is the point of collecring crates? I don't think it results in better content.


It can be better to postpone opening the crates for free to play players (like me). If the crate contains the premium day(s) so I can use it better if I know that I have time for playing.



Spartan_93 #14 Posted 03 September 2019 - 08:18 PM

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View PostSheldwin, on 03 September 2019 - 06:49 PM, said:


It can be better to postpone opening the crates for free to play players (like me). If the crate contains the premium day(s) so I can use it better if I know that I have time for playing.


That is an option, but

- you have to play every day of a week to get a crate

- he have 11 crates, that means 11 weeks (nearly 3 months)

- 3 months without have time to play (more than one battle per day)?

- and you can't be sure, that (11) crates contains premium account

 

I'm a "premium-plane-but-no-premiumaccount-player", so I can understand the argument with the premium days, but 11 crates? That is too much, even for a f2p-player.

 

Edit: the second screenshot shows, that he have 1.361 tokens => I don't think, he is dependent from crate-premiumaccount, because he could easily buy much premiumtime with tokens. And you don't get 1.361 tokens, if you don't have time to play.


Edited by Spartan_93, 03 September 2019 - 08:22 PM.


blindfoId #15 Posted 04 September 2019 - 08:50 AM

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Hi all, just a heads up. The fix is postponed till tonight's server restart so we are expecting the list of the affected players tomorrow. Also a reminder: you'll need to contact the Customer Support for compensation, I'll let you know when we are ready to receive your tickets on this issue. Have a great day! 

Discontinued #16 Posted 04 September 2019 - 08:55 AM

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Is it possible to get compo even if you were not affected?

 

Such as a million free exp to put on my pilots?

 

I think a million is a fair number 

 

:trollface:


 

 

 "May cause the explode problem"


Ensign_Steel #17 Posted 04 September 2019 - 02:19 PM

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View PostDiscontinued, on 04 September 2019 - 10:55 AM, said:

Is it possible to get compo even if you were not affected?

 

Such as a million free exp to put on my pilots?

 

I think a million is a fair number 

 

:trollface:

 

So you want like one and a half level for one pilot? :sceptic:


Franco_Scala, on 15 June 2018 - 12:25 PM, said:

You can't have your cake and have [whopee] with it


Sheldwin #18 Posted 04 September 2019 - 04:51 PM

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View PostblindfoId, on 04 September 2019 - 08:50 AM, said:

Hi all, just a heads up. The fix is postponed till tonight's server restart so we are expecting the list of the affected players tomorrow. Also a reminder: you'll need to contact the Customer Support for compensation, I'll let you know when we are ready to receive your tickets on this issue. Have a great day! 


Can I assume that if I have not only standard crates so I am not affected?

And is it so difficult for developers export data about crates before issue and after it, compare them and do automatic conversion back for affected players so they needn't contact Customer Support? (Maybe its because someone open the crates already but if it not this case so it could be done automatically.)


Edited by Sheldwin, 04 September 2019 - 04:55 PM.


Discontinued #19 Posted 06 September 2019 - 05:15 PM

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I have have uncovered something even more horrifying.

 

 

Look at the time in flight hours on my XP-55 6 hours and 60 mins....the mark of Beelzebub :ohmy:

 

It should say 7 hours, I think its a sign,

 

A sign of what is the question :amazed:

 

 

 

 


 

 

 "May cause the explode problem"


zen_monk_ #20 Posted 06 September 2019 - 05:20 PM

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Beelzebub Shmelzebub meh... you can beat him thoroughly with just a minute more in the game - and become a Banshee :-)

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