36 replies to this topic

[Davylion]

And those of wargaming are still not pronounced, despite so many complaints. I find it embarrassing

[houghtonbee]

One hopes we'll all at least be gifted the weekly crate we'll miss out on because of this latest shambles.

[Schottwolf]

Same in UK. Raised a ticket and got this Please, follow the instructions in the article below in order to send us your WGCheck report: https://eu.wargaming.net/support/en/products/wowp/article/10248/

 

MAKING IT MY FAULT i GUESS - AS IF!

Before running diagnostics, activate check the box labeled "Extended network diagnostics" and "Add game client to the firewall exceptions" in the check settings.

[Ziptop]

EU server Still down for me at 15:07 european time (14:07 GMT) 

That is closing in on 24 hours.

[KlausHetti]

Germany 15:01 (CEST) - got connected without probs
15:04 to 15:12 - first game no probs

 

 

2. Battle 15:21 to 15:29 - no probs
15:32 - Try restart of WOWP to find out if there are probs

15:34 - no probs during restart with clear cache as always
after restart 15:40 to 15:48 - no probs

 

From my view there is no server prob at the WOWP server.
Looks like there are probs with the internet connection.
My internet is running with standard values for data down- and upload and ping rate.

 

Edited by KlausHetti, 07 September 2019 - 01:54 PM.

[Davylion]

Schottwolf, on 07 September 2019 - 01:03 PM, said:

Same in UK. Raised a ticket and got this Please, follow the instructions in the article below in order to send us your WGCheck report: https://eu.wargaming.net/support/en/products/wowp/article/10248/

 

MAKING IT MY FAULT i GUESS - AS IF!

Before running diagnostics, activate check the box labeled "Extended network diagnostics" and "Add game client to the firewall exceptions" in the check settings.

The same answer was given to me. That is because they have no idea what happens. I mean they tease us as usual

[Gentle1]

i am having log-in problems as well , i use the launcher i got into 1 game disconnected afterwards and can't log back in. I get stugff like login-server unresponsive and sutch

[ASharpPencil]

I can only look at the screen.

 

 

[JARMINATOR]

davilon0007, on 07 September 2019 - 10:19 AM, said:

so all day yesterday and it seems that today it will remain the same

And still dont work i try connect whole day and still same message show me like you share....
i hope for some compensation be you cant even go in game and complete the daily quest.

Edited by JARMINATOR, 07 September 2019 - 02:56 PM.

[Davylion]

I put a ticket to wg and this was the answer.

INFORMATION REQUIRED
Regards davilon0007,

Thank you for contacting the Wargaming player support team.

I am pleased to inform you that we understand your problem and we want to help you solve it. We ask you to follow the instructions in the article below to send us your WGCheck report:

https://eu.wargaming.net/support/en/products/wowp/article/10248/

Before running the diagnostic, select the "Extended network diagnostics" and "Add game client to firewall exceptions" check box in the verification settings.

If you have any other questions, do not hesitate to contact us again.

I wish you a good day and good luck on the battlefield.

Use the tool and for now and could play three games in a row. It seems to work. regards 

[houghtonbee]

You can also add it to the firewall exemptions from the WG game client via one of the drop down menus. Finally allowed me in.

[cazper2313]

WGCheck + "Add game client to firewall exceptions" worked for me, i'm in.

[sirssam]

just played 4 games back to back and log in 3 diffenet times no probs and didn't do anything.you think they fixed something for a change lol.

[Ziptop]

I've managed to log in and play for a bit this evening. But I'm experiencing a lot more glitching than usual. Ping seems to be up higher than usual for me but the glitches actually feel more like packet loss. The game stops...and then starts again. (naturally, I'm not looking directly at the fps/ping/packet loss status in top left all the time.)

 

Running a full network diag through their client right now. This is powerful gaming PC with a wired net connection and no changes have been made my side. (except diagnostic checks) - everything else runs fine. WoWp....is running, but a lot less fine than it previously has. 

I'm guessing somebody threw together a "band aid" fix to resolve the major outage but they have server issue's that are ongoing. 

[apartclassic]

Ziptop, on 07 September 2019 - 09:50 PM, said:

I've managed to log in and play for a bit this evening. But I'm experiencing a lot more glitching than usual. Ping seems to be up higher than usual for me but the glitches actually feel more like packet loss. The game stops...and then starts again. (naturally, I'm not looking directly at the fps/ping/packet loss status in top left all the time.)

 

Running a full network diag through their client right now. This is powerful gaming PC with a wired net connection and no changes have been made my side. (except diagnostic checks) - everything else runs fine. WoWp....is running, but a lot less fine than it previously has. 

I'm guessing somebody threw together a "band aid" fix to resolve the major outage but they have server issue's that are ongoing. 

 

Somebody has to feed the hamsters. Either on our side, or at WeeGee. No food = no energy = no run = no powah = no log in...

[blindfoId]

We apologize for any inconvenience caused and are grateful for contacting the Customer Service directly. As far as I can see, the steps suggested bu the Customer Care team helped to fix the issue for those who'd experienced it. Please do not hesitate to submit a ticket in such cases in the future if any. Our Customer Care team is always ready to help. 

[Ziptop]

blindfoId, on 09 September 2019 - 10:20 AM, said:

We apologize for any inconvenience caused and are grateful for contacting the Customer Service directly. As far as I can see, the steps suggested bu the Customer Care team helped to fix the issue for those who'd experienced it. Please do not hesitate to submit a ticket in such cases in the future if any. Our Customer Care team is always ready to help. 

Since this occured I've been seeing some horrific ping spikes or something that I never experienced before this. 

The game stutter they cause makes the experience borderline unplayable.