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I cannot log in to the game, today. Why?


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4 replies to this topic

aauk #1 Posted 07 September 2021 - 10:07 AM

    Senior Airman

  • Member
  • 555 battles
  • 45
  • Member since:
    01-01-2018
This morning, when I try to log into the game (with my usual player name, usual Europe server, and in the usual way), a message tells me: "A player with this name is already registered in the game. Try a different name". I checked my local game files using Steam's file validation and no problems were found. Is this a common issue? What is the solution? 

Edited by aauk, 07 September 2021 - 12:00 PM.


blindfoId #2 Posted 07 September 2021 - 02:39 PM

    Command Chief Master Sergeant

  • Developer
  • 22 battles
  • 887
  • Member since:
    07-19-2018
I would suggest that you contact Customer Support

aauk #3 Posted 07 September 2021 - 04:04 PM

    Senior Airman

  • Member
  • 555 battles
  • 45
  • Member since:
    01-01-2018

View PostblindfoId, on 07 September 2021 - 02:39 PM, said:

I would suggest that you contact Customer Support

Thanks - yes, I did this earlier. No response yet (apart from auto-acknowledgement). What is the normal wait time for a human response? 


Edited by aauk, 07 September 2021 - 04:05 PM.


TheNobleQ #4 Posted 07 September 2021 - 04:56 PM

    First Lieutenant

  • Advanced Member
  • 24114 battles
  • 2,624
  • Member since:
    05-05-2016
Put it this way.  Make sure you have a shaver handy.

aauk #5 Posted 07 September 2021 - 11:12 PM

    Senior Airman

  • Member
  • 555 battles
  • 45
  • Member since:
    01-01-2018

View Post_TheNobleQ, on 07 September 2021 - 04:56 PM, said:

Put it this way.  Make sure you have a shaver handy.

I didn't need one, thankfully, as I am now able to log into the game! I'm not sure what the issue was.

 


Edited by aauk, 07 September 2021 - 11:14 PM.





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